Terms of Service

Conduit provides embeddable payment and donation forms, a fee-calculation engine, automated syncing of transactions to your connected CRM and accounting systems, and an admin dashboard for managing forms, integrations, and reporting. We may add, change, or remove features over time.

You must provide accurate account information and keep it current. You are responsible for the activity of all users under your account and for keeping credentials secure. Conduit is offered to organizations in the United States; you represent that you are authorized to bind your Organization to these Terms.

Conduit uses Stripe to process payments. To collect payments, your Organization must create and connect a Stripe account and agree to the Stripe Connected Account Agreement and applicable Stripe Services Agreement. Your use of Stripe is governed by Stripe’s terms, and Stripe — not Conduit — is responsible for processing, settling, and disbursing funds. Conduit never takes custody of your funds.

• Subscription fees. Paid plans are billed in advance per the tier you select on the Pricing page. Plan changes take effect immediately, with proration handled through Stripe.
• Application fee. Conduit collects a per-transaction application fee at the rate for your tier, automatically through Stripe Connect.
• Stripe processing fees. Stripe’s own processing fees pass through to your Organization at cost — Conduit never marks them up.
• Taxes. Fees are exclusive of taxes; you are responsible for any taxes other than those on our net income.
• Non-payment. If a subscription payment fails, we may begin a grace period and, if it isn’t resolved, move your Organization to the free tier. Your forms and webhooks keep running; a lapsed plan simply pays the free-tier rate.

• Configure forms, fee settings, and integrations accurately, and verify the amounts and downstream records reflect what you intend.
• Comply with all laws that apply to your payment or fundraising activity, including consumer-protection, tax, charitable-solicitation, and privacy laws.
• Provide your own payers and donors with any legally required disclosures and privacy notices, and honor their rights — you are the controller of their information.
• Use the service only for lawful transactions you are authorized to accept.

You agree not to, and not to allow others to:

• Use Conduit for fraudulent, deceptive, or illegal transactions, or for activities prohibited by Stripe’s restricted-business rules.
• Attempt to access data belonging to another organization, probe or circumvent security, or disrupt the service.
• Reverse engineer, resell, or misuse the platform outside the access we grant you.
• Upload malicious code or use the service to violate anyone’s rights.

Our handling of personal information is described in our Privacy Policy. As between you and Conduit, your Organization is the controller of your payers’ and donors’ personal information, and Conduit processes it on your behalf to provide the service. You are responsible for having a lawful basis to collect and sync that information to your connected systems.

Conduit and MPQ Solutions retain all rights in the platform, including its software, design, and trademarks. We grant you a non-exclusive, non-transferable right to use the service during your subscription. You retain all rights in your own data and content.

Each party may receive non-public information from the other. The receiving party will protect it with reasonable care and use it only to provide or use the service, except where disclosure is required by law.

The service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted or error-free, or that syncing to third-party systems will always succeed, since those systems are outside our control.

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the service will not exceed the amounts you paid to Conduit in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend and indemnify Conduit and MPQ Solutions against claims, losses, and expenses arising from your use of the service, your content or transactions, or your violation of these Terms or applicable law.

These Terms apply while you use Conduit. You may stop using the service and close your account at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or fail to pay. On termination, your right to use the service ends; provisions that by their nature should survive (e.g. fees owed, disclaimers, liability limits, indemnity) will survive.

We may update these Terms from time to time. When we make material changes, we’ll update the “Last updated” date and, where appropriate, notify you through the dashboard or by email. Continued use after changes take effect means you accept the revised Terms.

These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws rules, and the state and federal courts located in Kentucky will have exclusive jurisdiction, except where applicable law provides otherwise.

Questions about these Terms? Email legal@mpqsolutions.com.